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Terms of service

Welcome to Shaqtuwalaa.store ("we," "us," or "our"). By accessing or using our website and purchasing our products, you agree to comply with these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By placing an order on Shaqtuwalaa.store, you confirm that:

  • You are at least 18 years old or have parental consent.

  • All provided information (shipping, payment) is accurate and complete.

2. Product Information

  • Descriptions: We strive for accuracy but cannot guarantee all product details (color, weight) are error-free.

  • Nutritional Claims: Our Sattu's health benefits are based on traditional use; consult a doctor for medical advice.

  • Pricing: Prices may change without notice. Paid orders will be honored at the purchased rate.

3. Orders & Payments

  • Payment Methods: Credit/debit cards, bank transfers, or cash on delivery (where available).

  • Order Confirmation: You’ll receive an email/SMS confirmation. Contact us within 1 hour if details are incorrect.

  • Cancellations: Orders can be canceled within 6 hours of placement or before shipment.

4. Shipping & Delivery

  • Shipping Fees: Customers pay shipping (PKR 150 in Pakistan; international rates vary).

  • Delivery Times: Estimates are not guaranteed due to carrier delays.

  • Risk of Loss: Products are your responsibility once delivered.

5. Returns & Refunds

  • 7-Day Policy: Unopened products can be returned within 7 days for a full refund.

  • Damaged Items: Notify us within 48 hours with photos for replacement/refund.

  • Non-Returnable: Opened or used products (unless defective).

6. User Responsibilities

You agree not to:

  • Use our website for illegal purposes.

  • Share false/misleading information.

  • Resell our products commercially without permission.

7. Limitation of Liability

We are not liable for:

  • Indirect damages (lost profits, data breaches).

  • Product misuse or allergic reactions.

  • Third-party actions (e.g., delivery delays).

8. Governing Law

These Terms are governed by Pakistani law. Disputes will be resolved in Islamabad courts.

9. Changes to Terms

We may update these Terms. Continued use after changes means you accept them.

📞 Contact Us:
For questions about these Terms:
Email: Shaqtuwalaa.store
Phone: +92-308-8228525

Office Address:
ISA Multan